Feedback about FDRC

Feedback about FDRC

FDRC is committed to fair and thorough complaint handling – including complaints about our own organisation.

To complaint to a Scheme Member, please go to FDRC Complaint Form.

We welcome your enquiries, feedback, compliments or complaints, please contact us. We are open between 8am and 5pm weekdays, excluding national holidays. You can provide your feedback online by filling in the form below, or download a form to print and submit by fax, post or scan and email.

International calls If you are calling from outside the United Kingdom,
call +44 844 774 7710
Post 71-75 Shelton Street,
Covent Garden,
London WC2H 9JQ,
United Kingdom
Email [email protected]

If it is a complaint about our service, you can also send your complaint in writing to:

  • Complaint Investigator
  • Luk Yong Cap, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

Upon receipt of your written complaint, our dedicated Complaints Investigator will promptly acknowledge its reception. Subsequently, we will diligently review and assess your complaint, collaborating with the relevant individuals to ensure a comprehensive and fair resolution. Typically, this process concludes within 15 working days, and if circumstances necessitate an extension of this timeframe, we shall duly inform you.

In certain instances, our investigation may be deferred until the conclusion of your case. This precaution is taken to safeguard the impartiality of the dispute resolution process. In the event that such a delay becomes necessary, rest assured that we will promptly communicate this to you.

Should our response fail to address your concerns to your satisfaction, you retain the option to escalate the matter by contacting the Office of Luk Yong Capital LLP at [email protected].

Please note that mandatory fields are denoted by an asterisk* for your convenience.

Read More: https://fdrc.org.uk/consumers/who-can-make-a-complaint/

Mandatory fields are marked with an asterisk*.

Back to top »


    When?

    Approximately when did the event take place?

    Information

    Please enter the details of your feedback, suggestions, compliment or complaint. You can also attach this information - or any other supporting material - as separate documents.

    This box will expand to fit your text

    Contact

    Outcome

    What would you like to happen in response to this feedback/complaint?:

    This box will expand to fit your text

    Latest News

    The Financial Dispute Resolution Commission Welcomes Grand Capital as Latest Member Firm

    January 20th, 2016 – Hong Kong & New York: FinaCom…[…]

    Read More »

    The Financial Dispute Resolution Commission Certifies Binary Options Platform from Tools for Brokers Inc.

    The Financial Dispute Resolution Commission has successfully completed the certification…[…]

    Read More »

    The Financial Dispute Resolution Commission Announces Forex Club as Latest Member Firm

    26 January 2016 – Hong Kong & New York: FinaCom…[…]

    Read More »

    THE FINANCIAL DISPUTE RESOLUTION COMMISSION 2015 ANNUAL REPORT

    2015 Membership Growth, New Appointments, Key Events and Industry Observations…[…]

    Read More »