Feedback about FDRC

FDRC is committed to fair and thorough complaint handling – including complaints about our own organisation.

To complaint to a Scheme Member, please go to FDRC Complaint Form.

We welcome your enquiries, feedback, compliments or complaints, please contact us. We are open between 8am and 5pm weekdays, excluding national holidays. You can provide your feedback online by filling in the form below, or download a form to print and submit by fax, post or scan and email.

If it is a complaint about our service, you can also send your complaint in writing to:

• Complaint Investigator
• Luk Yong Cap, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

Upon receipt of your written complaint, our dedicated Complaints Investigator will promptly acknowledge its reception. Subsequently, we will diligently review and assess your complaint, collaborating with the relevant individuals to ensure a comprehensive and fair resolution. Typically, this process concludes within 15 working days, and if circumstances necessitate an extension of this timeframe, we shall duly inform you.

In certain instances, our investigation may be deferred until the conclusion of your case. This precaution is taken to safeguard the impartiality of the dispute resolution process. In the event that such a delay becomes necessary, rest assured that we will promptly communicate this to you.

Should our response fail to address your concerns to your satisfaction, you retain the option to escalate the matter by contacting the Office of Luk Yong Capital LLP at [email protected].

Please note that mandatory fields are denoted by an asterisk* for your convenience.

Read More: https://fdrc.org.uk/consumers/who-can-make-a-complaint/

Mandatory fields are marked with an asterisk*.

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