Publication of Decisions by the Financial Dispute Resolution Commission

The Financial Dispute Resolution Commission (FDRC) operates with a commitment to transparency and accountability in dispute resolution. Our approach to publishing decisions is as follows:

• Complaints and decisions reached are shared with the involved member and complainant. By default, these records are not made public unless the member fails to comply with the decision.
• It’s important to note that, on occasion, the FDRC may opt to publish anonymized and randomly selected complaints for educational and comparative purposes. These publications, however, will rigorously exclude any personal identifiable information to protect privacy.

This selective publication aims to provide valuable insights and promote a deeper understanding of our dispute resolution processes, all while safeguarding the privacy and confidentiality of those involved.

At FDRC, we strive for a balanced approach that upholds transparency and the principles of fair dispute resolution.