Understanding the Function of the Dispute Resolution Committee

At The Financial Dispute Resolution Commission (FDRC UK), our Dispute Resolution Committee operates through a well-defined process to ensure impartial and fair outcomes for all parties involved. Here’s a step-by-step explanation of how it works:

1. Complaint Initiation: The process begins with the filing of a complaint with the FDRC. To proceed, the FDRC verifies that the necessary procedures have been followed and that the client has attempted to mediate the complaint with the member involved.

2. Review of Complaint: If an agreement cannot be reached between the member and the client, the complaint is escalated to the FDRC.

3. Information Gathering: The FDRC conducts a thorough examination by collecting information from both the member and the client. This step allows us to understand each party’s perspective and justification for their stance.

4. Review and Assessment: After gathering all necessary information, the FDRC meticulously reviews the details. If any additional information is required, we may contact the member or client for further clarification.

5. Decision Issuance: Following a comprehensive review, the FDRC issues a decision. This decision includes a comprehensive description of the complaint, a detailed explanation of our findings, and a final resolution to the dispute. Our aim is to provide a clear and just conclusion that addresses the concerns of all involved parties.

At FDRC, our Dispute Resolution Committee operates with diligence, transparency, and a commitment to upholding the principles of fairness and equity in all dispute resolutions. We are here to ensure that every case receives a thorough and impartial assessment.