Addressing Concerns or Issues with The Financial Dispute Resolution Commission

At FDRC UK, we are committed to ensuring a transparent and efficient process for addressing concerns or issues you may encounter. Here’s how to handle various types of concerns:

1. Concerns Not Related to a Complaint Decision:

If you have any concerns or issues with The Financial Dispute Resolution Commission that are not directly related to a complaint decision, you can bring them to the attention of the Chairman of the Board of The Financial Dispute Resolution Commission. The Chairman will evaluate these concerns and take appropriate actions as necessary.

2. Concerns with a Complaint Decision:

If your concerns are specifically related to a decision made by the FDRC, it’s important to follow the established appeal process. Issues with a decision should be handled through the Head of the FDRC, as previously stated. The appeal process ensures that your concerns are reviewed and addressed in a fair and impartial manner.

Your Feedback Is Valued:

Your feedback and concerns are essential to our commitment to providing high-quality dispute resolution services. We encourage you to reach out if you encounter any issues or have questions related to our processes or decisions. Your engagement helps us continually improve and maintain the integrity of our services.

Thank you for choosing FDRC UK as your trusted partner in financial dispute resolution. We are here to assist you and ensure that your concerns are addressed professionally and effectively.